• FAQS


Artwork Return Policy

From the time you receive your artwork from our couriers, you have seven (7) days to decide whether to keep the artwork or return the artwork in its original condition for a refund less sellers shipping cost. We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.

So, if you receive artwork you have purchased from Fine Art Gallery and are not fully satisfied, you have:


Seven (7) days to contact us about your intent to return the work.
Three (3) days from the day you contacted us to ship out the artwork.

***Do not ship the artwork before contacting us; you must first contact us.*** If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)


How to Return Undamaged Artwork
Step 1
Within seven (7) days of your merchandise delivery date, please call (888) 462-7001 between the hours of 9:00 AM – 2:00 PM EST Monday through Saturday (leave message if we are unavailable), or email Fine Art Gallery to give us your order information and the reason for wanting to return the artwork.

Step 2
Repackage the artwork using the original packaging materials used by Fine Art Gallery. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to Fine Art Gallery or the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment below.

Step 3
Email Fine Art Gallery to complete the return process. Once the piece safely reaches Fine Art Gallery, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return. If artwork is received by Fine Art Gallery damaged and you have not insured the artwork for the amount of your purchase, we will not be responsible for issuing a return. Please insure your artwork for your purchase price amount to avoid this issue. Additional shipping fees may apply for international returns.

What to Do If the Artwork Arrives Damaged
Step 1
Within seven (7) days of your merchandise delivery date, please call (888) 462-7001 between the hours of 9:00 AM – 2:00 PM EST Monday through Saturday (leave message if we are unavailable), or email Fine Art Gallery to give us your order information.

Step 2
Save original packaging!

Step 3
Take photos of damaged artwork and packaging. Give a summary on the email about the damage. Please email these photos to Fine Art Gallery.

Step 4
A Fine Art Gallery support representative will contact you to discuss next steps.


How do I package artwork that needs packaging?

Please follow the instructions appropriate for your work if you do not have original packaging material.

IMPORTANT: Always make certain that your painting is completely dry before packaging it for shipment. Sometimes paint can appear dry when it’s not. Since drying time depends on such factors as the type and brand of paint, the drying mediums used (if any), the paint colors, etc., you must research the correct drying time for the specific supplies you have used. Our insurance will NOT cover damage to paintings as a result of shipping before the paint was completely dry.


Framed paintings up to 48"x48"

What you will need:

  • Glassine paper or acid-free archival tissue paper
  • sheeting or poly wrap
  • Bubble wrap
  • Painters tape (if packing a glass frame)
  • Cardboard corner protectors
  • Packing tape
  • Foam board at least ½” thick
  • Shredded or wadded white paper
  • Regular cardboard if framed artwork is under 24”x24”
  • Heavy cardboard if framed artwork is larger than 24”x24” up to 48"x48"

Step 1
Use a cardboard box that will fit the framed painting plus approximately three (3) inches of space on all sides. (This extra space will accommodate the layers of bubble wrap to be added.)


Step 2
If the frame has a protective glass or acrylic pane, remove it from the frame. If it does not, skip to step 4. Apply two pieces of painters tape diagonally across the glass/acrylic pane to form a large “X”. Should the glass break during shipment, the tape will help keep the broken pieces together.


Step 3
Sandwich the glass/acrylic pane between two sheets of foam board approximately 2 inches larger than the glass on all sides. Firmly seal the foam board sandwich all around with packing tape, making sure that the glass/acrylic panel does not shift around within.


Step 4
Wrap the painting in acid-free, archival tissue paper or glassine. Note that any material that will come into contact with the surface of the painted work should be archival quality.


Step 5
To protect against moisture, wrap the artwork with plastic sheeting or poly wrap


Step 6
Add cardboard corner protectors to the corners of the wrapped work. You can buy corner protectors ready made, or you can construct them yourself. Several online resources offer instructions on how to make them.


Step 7
Wrap the framed painting in three (3) layers of bubble wrap, using packing tape to secure it.


Step 8
Sandwich the wrapped painting within two sheets of foam board and tape all the way around to secure it.


Step 9
Place it inside a sturdy cardboard box. To minimize movement within the box, thoroughly fill any empty areas around the artwork with shredded paper. The more snug the fit, the less the potential for damage. Seal the box thoroughly with packing tape, reinforcing the corners.


Step 10
Affix the shipping label to the package and put clear tape over the label so it does not get removed during shipment. Using a felt tip pen, write FRAGILE in large capital letters on the package, or use a ready made FRAGILE labels.


Paintings smaller than 48”x 48" that are unframed

What you will need:

  • Glassine paper or acid-free archival tissue paper 
  • Plastic sheeting, poly wrap, or heavy plastic bag
  • Bubble wrap
  • Foam board at least ½” thick or two-ply cardboard
  • Packing tape
  • Cardboard corner protectors
  • Cardboard box


Step 1
Wrap the painting in glassine paper or acid-free, archival tissue paper. Note that any material that comes into contact with the surface of the work should be archival quality. We advise that you avoid touching the painting’s surface with bare hands by wearing white cotton gloves or placing acid-free tissue paper between the work and your fingers when handling.


Step 2
Take four (4) 8”x 8” square pieces of glassine paper or acid-free tissue paper (you may adjust the size of the squares to better fit the size of your work) and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the painting.


Step 3
Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting for a firm backing.


Step 4
To protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter and cause damage.


Step 5
Wrap the entire work with two (2) layers of bubble wrap for a protective padding. Wrap it as you would a gift, using tape to secure it shut.


Step 6
Place cardboard corner protectors on the corners of the wrapped artwork.


Step 7
Place the wrapped artwork between 2 pieces of foam board that are at least ½” thickness (or two-ply cardboard), forming a “sandwich.” Also, the borders of the foam board sheets should extend 2-3 inches beyond all edges of the bubble-wrapped artwork. Use packing tape to bind the foam board sandwich together. Be certain the sides are taped down firmly to ensure that the artwork does not shift around within.


IMPORTANT: Take care not to apply too much pressure to the surface of your artwork. Doing so could create indentations on the stretched canvas.


Step 8
Place the foam board-covered painting into a cardboard box with approximately three (3) inches of space on all sides. Fill the empty space with enough bubble wrap or wadded/shredded white paper to ensure that the artwork does not shift during transit.


Step 9
Use the H-taping method to seal the box. The H-taping method involves using long strips of packing tape to completely seal the opening flaps of the box. Use one long strip of tape over the horizontal opening between the two flaps, and two strips over the vertical sides of the flaps—forming an “H.” Apply additional vertical strips of tape as needed across the sealed flaps for added reinforcement. Illustrations of this method are provided by different sources online. Just type “H-taping method” into the Google search box.


Step 10
Affix the shipping label to the package and put clear tape over the label so it does not get removed during shipment. Using a felt tip pen, write “FRAGILE” in large capital letters on the box, or use ready-made “FRAGILE” labels.


Rolled canvas paintings

Paintings on canvas up to 72”x72” may be taken off its stretchers, rolled, and shipped in a heavy duty mailing tube between 8” and 12” diameter, depending on the size of the canvas. Make absolutely certain that your painting is completely dry before attempting to roll it.

What you will need:

  • Glassine paper or acid-free archival tissue paper.
  • Heavy duty mailing tube with plastic end caps no smaller than 8” in diameter and up to 12” (depending on the size of your canvas).
  • A second tube of smaller diameter for inner support. (you will roll your artwork around this tube and insert it inside the larger tube.)
  • Packing tape
  • Bubble wrap


Step 1
Sandwich your canvas between two layers of acid free archival paper. Make sure that the canvas is completely covered by the paper.


Step 2
Roll the paper-covered artwork—paint side outward—around the smaller tube to provide inner support. DO NOT roll too tightly as this can damage the painting!


Step 3
Next, roll a layer of bubble wrap around the artwork for padding and to seal out moisture. Seal completely with tape.


Step 4
Place this tube within the outer mailing tube. Fill extra space at the ends with extra bubble wrap, but take care not to crush the edges of your painting. Place the end caps on and seal them shut with packing tape.


Step 5
Affix the shipping label to the package and put clear tape over the label so it does not get removed during shipment. Clearly mark the tube as FRAGILE.